Frequently Asked Questions

1. How can I register for a course?
You can enroll online.
2. When can I access the course?
Free Courses: You can access free courses as soon as you enroll.

For-pay Courses: Access to the course online will be granted once payment has been received. If you pay by credit card you will have immediate access. If you pay by cheque you will not have access to the course until your payment has been received and processed.
3. What if I cannot complete the course before my access expires?
Contact the Program Registrar. Extensions will be granted at the Registrar's discretion.
4. What is the refund policy?
Refunds will be issued at the discretion of the Program Registrar.
5. Are there specific software or browser requirements to run the online programs?
Course Requirements
  • Windows XP and newer, MAC OS X
  • High Speed Internet is highly recommended
  • Internet Explorer 8+, Firefox 3+, Chrome or Safari 3+
  • Sound Card and Speakers
  • Adobe Acrobat Viewer, free download
  • Macromedia Flash Player 9.x - free download